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(as of 06/12/2019 Krefeld)
When ordering replacement parts, Smartparts24 charges the customer an additional old part deposit in addition to the final price.
Old parts to be replaced must be handed over by the customer to the delivery address specified by Smartparts24 within 30 days of delivery or handover of the replacement part free of charge. If the old part is handed over late, Smartparts24 is entitled to withhold the full deposit for the old part.
The old parts must be in an exchangeable condition, ie they must be able to be refurbished and reused, and they must correspond to the replacement part supplied in terms of number, sample and completion. In the case of exchange units, the used part must also be in the condition determined when the exchange unit was sold. The old parts must be free of defects that cannot be attributed to proper and intended wear and tear, in particular free of breaks, cracks and/or severe corrosion damage. They must correspond to the series condition. The old parts must not come from accident vehicles. Old parts used in motor sports, racing or competitive events (e.g. tuning competitions) cannot be exchanged.
Smartparts24 transfers the old part deposit and the value of the old part to the account details specified by the customer within ten days of receipt of the old part.
If the condition of the old part handed over by the customer deviates significantly from the requirements according to the defects mentioned above, Smartparts24 is completely released from the obligation to repay the old part deposit and the payment of the old part value. Smartparts24 is also entitled to dispose of the defective old part; any disposal costs that exceed the deposit for the old part will be borne by the customer.
Ownership of the old part to be replaced is transferred to Smartparts24 when it is handed over. The customer assures his unrestricted power of disposal over the old part to be exchanged. The customer can only return as many used parts as he has purchased from Smartparts24 .